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Over the past decade, UPS has spent more than $1 billion a year to boost customer service while keeping costs low and streamlining its overall operations.
Using a handheld computer called a Delivery Information Acquisition Device (DIAD), UPS drivers automatically capture customers? signatures along with pickup, delivery, and time-card information. The drivers then place the DIAD into their truck?s vehicle adapter, an information-transmitting device that is connected to the cellular telephone network. (Drivers may also transmit and receive information using an internal radio in the DIAD.) Package tracking information is then transmitted to UPS?s computer network for storage and processing in UPS?s main computers in Mahwah, New Jersey, and Alpharetta, Georgia...
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