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My company now is called Cox Communications, but we have been sold and it is going to be Sequel in a few months. As far as the telecommunication systems go we use Aspect in our call centers since this is the best system to be able to monitor phone calls with agents and make sure the call centers are being run correctly. The Lucent system is used in our main corporate office and some remote systems as well and that system is a well ran system, but cannot monitor phone calls. The final system that we use is Cisco. This is becoming more and more widely used in our systems that are not call centers because of the capabilities it has to help the user do their day to day job in a more efficient manner...
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