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Without systems, work ceases. Building a highly effective technology support tea is the backbone of a smooth operation. With properly trained support staff, a company can feel confident they are in good hands when problems arise.
Personalities
Many misconceptions that all technological people are withdrawn, with no interpersonal skills have been passed around throughout the years. This is a myth. "Techno geeks" have moved from the back broom closet to the limelight in recent years. Hiring someone with a tremendous amount of technological knowledge but no people skills can cause problems when trying to staff a successful help or support desk...
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