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Call center systems will reach 30% of total VoIP revenues, which is projected to be $1.4 billion. The merging of PSTN voice and data replaces the telephone switch with IP based software, which simplifies infrastructure and reduces cost. An IP call center is both economical and easy to install. Companies with multiple call centers have these advantages are amplified. Rise in Internet use required companies to furnish call centers with ways to reply to the various ways customers call in to the center. Challenges for companies include providing a reliable yet familiar forum for customers not matter what means of communication they may use...
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