organizational

Essay text:

Kanter. Innovation-17 ? Start the unlearning process by listing what is known ? simple, distinct bullet-type current facts (not evaluations or wishes) are documented ? should include obvious and subtle items ? can be accomplished using post-it notes (one per item) ? limited sharing allowed to help stimulate thought (done in silence without possibility of intimidation) State the Focus of Attention Create a List of Characteristics Have Individuals Define What They Know Choose a Characteristic Ask "How Might This Be Different"? Allow Free Flow of Discussion Innovation-18 State the Focus of Attention Create a List of Characteristics Have Individuals Define What They Know Choose a Characteristic Ask "How Might This Be Different"? Allow Free Flow of Discussion ? Combine similar characteristics into single items to create "shared" list ? done most easily (physically) with post-it notes ? breakdown into components assists the unlearning process ? resulting list may have other valuable uses Innovation-19 ? Successful only if unlearning process is accomplished ? constraints on ideas must be real, not assumed ? good facilitation is helpful to bring out ideas ? consideration should be given to introverted thinkers ? main ideas should be documented for later referral State the Focus of Attention Create a List of Characteristics Have Individuals Define What They Know Choose a Characteristic Ask "How Might This Be Different"? Allow Free Flow of Discussion Innovation-20 "Mind Map" of key question Innovation-21 Exercise Exercise ? Join the nine dots below with a single straight line Innovation-22 Notes Notes Innovation-23 Alternative Approach: Retro Alternative Approach: Retro-Fits Fits ? Random words ? force participants to relate otherwise irrelevant concepts ? Simile, metaphor and analogy ? used with random words to stimulate thoughts ? Proverbs ? relate issue at hand to common sayings and cliches ? Role-play ? as how others would tackle the issue at hand Innovation-24 Notes Notes Innovation-25 Exercise Exercise ? Consider the improvement of a restaurant ? use a random word to generate innovative ideas to change the service offering or system Innovation-26 Exercise Notes Exercise Notes Innovation-27 Exercise Notes Exercise Notes Innovation-28 Notes Notes Innovation-29 Comprehensive Exercise Comprehensive Exercise ? Apply various idea generation approaches to one of the following service systems: ? RPI student contact system, or ? RPI Plan of Study system Innovation-30 Exercise Notes Exercise Notes Innovation-31 Exercise Notes Exercise Notes Innovation-32 Notes Notes Innovation-33 Stage 2 Stage 2- Evaluation Evaluation ? An evaluation procedure should consider which ideas to develop further ? no regard to who generated the idea ? The evaluation procedure must be formal but fast ? many formal evaluation procedures thorough but slow ? The evaluation must consider multiple perspectives ? customers, company culture, etc...