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The fact that the clients mostly interact with the bank's automated services made the bank begin to consider moving to a grid computing solution that "would create a service-based architecture for its call center, mortgage, and data warehouse applications" .
Ohio savings took the decision of investing around $800,000 in a grid system focused on its call center and, according to Mainstay Partners, the bank "will garner 1.98 million in benefits over a 5-year period" mostly on savings and improvements from consolidating the bank's technology infrastructure .
The strategic benefits identified by Mainstay Partners are as follow :
? Removes the variability of multiple dealers
? Standardizes and scales across all business applications
? Accommodates and balances mixed workloads
? Helps direct customers to more specialized, profitable offerings
? Optimizes use of customer data and analyses
? Provides the foundation for service-based architecture
? Improves the job satisfaction of IT staff
Furthermore, reinvesting in an upgraded but same IT platform would have ultimately led
the company to the similar dilemma which occurred in 2004...
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