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For example 51 per cent of those surveyed claimed that they would use ATMs to manage their accounts. Fifteen per cent of 15-19 year olds and 13 per cent of 25-44 year olds stated a preference for using the personal computer for banking purposes - although less than 10 per cent of people currently use the Internet in this way. Telephone banking has also grown in popularity, with 30 per cent stating a preference for managing their accounts over the telephone.1
For their part, high street banks appear to have exploited technology largely for commercial reasons. On the one hand, the expansion of ATM facilities has been instrumental in helping banks to rationalise branch networks...
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