CHECKLIST FOR OUTSOURCING AGREEMENT

Essay text:

SCHEDULES (ATTACHMENTS) (30) Description of Services Note: This is a list of possible services to be provided as part of the Base Fees. n LAN Network ?? Specify who will be responsible for defining business requirements. ?? Specify who will be responsible for defining technical requirements. ?? Will Vendor be responsible for management, operation and maintenance of LAN/servers?lequipment and software? ??Will Vendor be responsible for third party vendor maintenance management for LAN/servers? ??Will Vendor be responsible for third party vendor maintenance for PCs/workstations? ??Determine responsibilities for: ?? Future LAN/server equipment and software (definition of requirements, procurement, installation) ?? Cabling/wiring ?? Product evaluation and procurement (definition of business requirements, suggestion and approval of products, evaluation and procurement of products) ?? LAN management network ?? LAN network design ?? LAN network project planning (development of project plan, validation of assumptions, and provision of input requirements) By c ?? End?user help desk ?? Troubleshooting/resolution ?? Capacity management ?? Inventory management n Data processing n Batch processing n Process control n Data communication n Voice communication n Migration services n Hardware maintenance n Application maintenance n New projects n Mail n Messenger n Consulting n Supplies n Reports n Data entry n Microfilm/microfiche n Back?up system availability n Back?up files and programs n Systems support services n Systems management n Problem management n Problem management summary n Recovery management n Capacity management n Performance management n Change management n Batch management n On?line management n Configuration management n Software currency n Systems programming and systems utility support n Monitoring and tuning systems n New releases and release schedules for systems software n Third?party product support n Satellite network n Network technical support n Production support n Analysis of problem trends and initiation of corrective action n Maintenance of a database of all key operating and performance statistics n Hardware configuration changes n Document system architecture n Network services n Network tools n PC and office automation training n LAN administration training n E?mail n Data transmission n How is data currently transmitted? n Does Customer intend to change manner of data transmission? n What are Customer's current data transmission costs? n Will Customer or Vendor be responsible for these costs? n Does Customer have any agreements with third party service providers? n Will Customer or Vendor have financial and administrative responsibility for these agreements? n Telecommunications (Voice and Data) ?? Management of voice, data, facsimile, and EDI ?? Long distance ?? Telephone directory maintenance and publication ?? Local telephone service and access to long distance ?? Telephone operators ?? Voice mail n Network management and monitoring n Cable management n Telephone instruments/stations n Pager and radio license management (31) Disaster Recovery Services n What is Customer's current disaster recovery plan? n Will Customer's current plan be terminated? n Will Vendor provide disaster recovery services? n Where is Vendor's hotsite? n Will Customer receive priority at the hotsite? n Specify desired response times for disaster recovery with respect to critical services...