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Given some dramatic differences across cultures in approaches to such areas as time, space, and privacy, the opportunities for mis-communication while we are in cross-cultural situations are plentiful. Skill in communication involves a number of specific strengths especially listening skills. The following lists some suggestions for effective listening when confronted with a problem by a subordinate.
• Listen openly and with empathy to the other person
• Judge the content, not the messenger or delivery; comprehend before you judge
• Ask the other person for as much detail as he/she can provide; paraphrase what the other is saying to make sure you understand it and check for understanding
• Respond in an interested way that shows you understand the problem and the employee's concern
• Attend to non-verbal cues, body language, not just words; listen between the lines
• State your position openly; be specific
• Communicate your feelings but don't act them out (eg...
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