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Into this arena has come the automated customer service system.
Automated customer service has brought many advantages to today's businessmen and consumer alike. It has decreased consumer waiting times, enabled businesses to lower operating costs, and eliminated the middleman. While it is not bug free no new innovations are. The telephone was not perfect when it was invented, and I'd be willing to bet that the light bulb burned out a few times at the most inopportune moment before it was perfected.
As with all of these things, the automated customer servant will need time to be fully developed...
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