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TQM is based on quality management from the customer's point of view.
TQM processes are divided into four sequential categories: plan, do, check, and act. In the planning phase, people develop and implement a solution, and decide upon a measurement to gauge its effectiveness; in the checking phase, people confirm the results through before-and-after data comparison; in the acting phase, people document their results, inform others about process changes, and make recommendations for the problem to be addressed in the next PDCA cycle.
This method has also been used in the military. In 1988, when the Secretary of Defense directed all the Services to incorporate Total Quality Management (TQM) principles throughout their organizations, the Army has implemented various management initiatives to improve the way we do day-to-day business...
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