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Due to the fact that the customer is providing money and business to the service, the provider of that service is generally supposed to be some what submissive to the desires of the customer. The "Soup Nazi", as he is called, makes the customer feel privileged to be receiving his soup and as if they were doing him a service, and not the other way around.
Kramer, who is the only one that the "Soup Nazi" seems to speak openly too, understands him, and states that the "Soup Nazi" is a slave to his soup, the "Soup Nazi" agrees saying, "How can I expect anything less from my customers?"
As far as prescriptive norms are concerned, the "Soup Nazi" is wrong in his behavior toward his customers; he is rude and unpleasant and defies all rules about the interaction that should take place between customers and business owners...
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