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Essay text:
If the switch is implemented ineffectively, the transition could upset employees and customers and end up costing Bell more than it planned on saving.
The Bell Mobility Quarterly Billing Plan (BQB) initiative aims to minimize potential problems by preparing and educating customer service representatives well in advance of the switch.
Goal
Ultimately, the goal of the BQB initiative is to transition smoothly from monthly to quarterly (consolidated) billing while positioning Bell Mobility as a leader in employee relations, engagement and customer service.
The Goal of smooth transition through employee awareness will be executed through three objectives:
1...
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