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Starburst Electronics are a high street retailer, who buys a number of machines from White Goods PLC. During negotiations for this sale, Arthur, a White Goods PLC salesman, tells the Starburst buyer that's the machine's are "very efficient" and have an "A class energy rating." The machines are bought partly because of this statement, but also in part because the White Goods PLC brand is very popular and sells very well. Most of the machines are bought by starburst customers within a week of the contract between the two being agreed, but the majority of the machines are returned to the stores within a month of there sale because,
(a) Some Customers, such as Sandy, have noticed that the machine has difficulties being stabilized and this has lead to clothes being damaged;
(b) Some other customers, such as Len, have read in a leading consumer magazine that the machines really are only class E energy rated (a very low rating indicating that they are not very efficient)
Starburst seeks to avoid repaying Len by relying upon condition 4 of their standard term contract, which reads:
"The company accepts no responsibility for the accuracy of statements issued on behalf of manufacturers of equipment that the company sells to the public...
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