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Essay text:
The definition offered by Michael Hammer & Steven Station is quite often accepted in most of the organization for their business process re-engineering.
According to Michael Hammer & Steven Station, “BPR aims to improve business processes by substantially revising organizational structure and by dramatically changing the way in which the processes are managed and implemented. This ordinarily produces a great effect on the people involved and the working practices and supporting technologies, particularly information technologies.
BPR Principles suggested by Hammer -
? Several jobs are combined into one
? Workers make decisions
? The steps in a process are performed in a natural order
? Processes have multiple versions
? Work is performed where it makes the most sense
? checks and controls are reduced (while control on implementation are critical)
? Reconciliation is minimized
? A case manager provides a single point of contact
? Hybrid centralized /decentralized operations are prevalent
WHY BPR in SBI?
• Environment has changed
• Customer expectations have gone up
• Pressure of competition is intense
• Tools used by the competitors have changed
• New technologies are being used by competitors
But ……...
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