call center issues

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Title: call center issues

Essay Details:

Subject: Social Issues

Author: Buddy E

Date: September 26, 2012

Level: University

Grade: A

Length: 2 / 585

Essay text:

A company which has hundreds of thousands of customers who have accounts with the company would, in today`s environment, be unable to meet the needs of their customers without the use of call centers. But this is where some of the problems are to be found. Complicated call centre exchanges which give an infinite number of buttons to press to find the correct department are one of the most irritating situations about which callers complain. One simple way of overcoming this problem would be to have individual telephone numbers for each of the main departments. This would mean extra expense for the company having to pay more for line rental...

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