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Essay text:
For example, front desk agents should never give
keys, room numbers, messages, or mail to anyone requesting them without first
requiring appropriate identification. Similarly, the front desk agent should
not announce an arriving guest's room number. Guest's may be further proteceted
if the front office prohibits staff members frrom providing guest information to
callers or visitors. Generally, front desk agent should not mention guest room
numbers. People calling guest's at the hotel should be directly connected to
the appropriate guestroom without being informed of the room number. Conversely,
someone asking for a specific room number over the telephone should never be
connected until the caller identifies whom he or she is calling and the hotel
employee verifies the identity of the person in the room requested...
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Common topics in this essay:
- Just Another Day at the Office
- Office Skills
- office
- Emergency Evacuation Procedures and ECO
- front office hotels
- Office Automation
- Office Manager
- Office Space
- Box office Decline
- office automation
- The Role Of The Front Office
- The Office: Can’t We All Just Get Along?
- Office 123
- Office Automation
- Office Software
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