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I have only worked with this company for the last five months, which is when they decided to take the IT Service Desk back in house, rather than keeping it outsourced with IBM. At the beginning of January 2005, the management team of the Information Technology department begins to analyze the service and quality that IBM provided the company and the cost-effectiveness of the outsourcing, and after thoroughly analyzing, they decided that the most practical business decision would be to bring the Service Desk back in house with Halliburton / KBR employees. After the finalized decision was made to bring the Service Desk back in house by the middle of the year, the management team had to begin delegating different elements of the projects to individuals in order to make this transition from the two companies smooth and maneuver in a way that would not impact the company in a major way...
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