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The stage of conflict is absolutely necessary if the group is to be more than a “joining of forces” or “federation”, and if it is to generate some new quality that wasn’t there before; conflict is necessary to bring out the different conceptions that have hitherto lain dormant…”
- Stanford & Roak
Table of Contents
Introduction 3
What Is Conflict? 4
Reasons for Conflict 5
Conflict Management 6
Conflict and Unit Performance 6
Conflict Resolution Techniques 7
Conflict Simulation Techniques 7
Case Study 8
Conflict Style Inventory 10
Thomas-Kilmann Conflict Mode Instrument 11
Two-dimensional Model of Conflict-handling Behavior 12
Kraybill Conflict Style Inventory 13
Sample Test 13
The Universal Approach To Handling Conflict 16
The Right Attitude 16
The Right Skills 17
Basic Steps to Handle Conflict 17
Bibliography 19
Introduction
“A conflict exists when two people wish to carry out acts which are mutually inconsistent...
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