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Customer relations involve understanding the local and international visitors’ needs, providing appropriate service, and handling complaints and feedback.
Understanding the local and international visitors’ needs involves catering for people from different cultures, backgrounds and upbringing’s. For example, they might be from Japan where they are formal and punctual, or they might be from a Muslim upbringing where they fast between sunrise and sunset for the month of Ramadan. Through effective observing, listening and questioning, staff are able to accurately identify the customers needs and expectations...
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