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The contact person explained to me that he would check into the problem. Later that day I was not afforded a return call. The next day, I traveled to Martz office and met with contact in person. A heated verbal argument ensued. They lied saying they showed up but they did not. Fisher states that "the best time for handling problems is before they become problems" (pg 37). At this point, I should have aired on the side of caution and remained attentive. Contact person told me in enough words that the service they provided us was the best they could do and because we were not a million dollar client of theirs, there was nothing that they would be willing to do to rectify the problem and better their service...
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