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Many Japanese companies began to look into a new concept called Total Quality Management. TQM focuses on getting all of the employees of a company to work as a single unit and removing the focus from individuals and placing it onto the process. If a product is produced with flaws, there is never a search for who is to blame for those flaws because it was the failure of the entire company not just an individual. All of these thought processes helped Japanese companies to begin to produce some of the highest quality products anywhere in the world.
TQM is looked upon by many Americans as the "Japanese way" of doing business but in the 1980's people began to realize that the Japanese imports were beginning to sell more than the US made versions due to the higher quality of the Japanese products...
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