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Essay Details:
Essay text:
The importance of quality and customer satisfaction should be established prior to the implementation of the total quality management process. Research was conducted on quality and customer satisfaction within Riordan Manufacturing, Kudler Fine Foods, and BlueCross BlueShield of Florida. This paper will examine the results of the research, identify quality needs, outline the strategic role of Total Quality Management, and measure the importance of leadership.
Riordan Manufacturing is a global plastics manufacturer. It has incorporated Total Quality Management into its Mission Statement, applying the Six Sigma process as one if its key Focus Points...
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Common topics in this essay:
- 2. Strategic Quality Management and Customer Satisfaction Paper
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