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The techniques prescribed by using this tool drive companies to be innovative and their workers to think "outside the box". TQM gives every individual part of the same goal, and it puts all of them to work to transform the company. Ultimately, the goal is a finished product or service that is both high quality and efficiently prepared.
Many different people claim to have introduced TQM to the world. However, the process was originally used in Japan. In 1974 Koji Kobayashi delivered a Deming Prize winning speech in which he described how his company (NEC) had used TQM with great success. (CQM.ORG) The original concept was based on four principals...
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