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Some of these challenges include low client satisfaction, an overwhelming client base and better service provided by the competitors. With this in mind, ADP made a strategic division to outsource most of the services offered by client services to Hyderabad India. According to Robinson, "Businesses, regardless of geography or industry, are encountering unprecedented challenges managing their workforces" Some of these challenges may include the ever-changing advancement of technology, skill shortages, mergers and acquisitions. This decision has had a profound affect on the external as well as the internal operating environment...
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