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These were sold as packages for consumer products. SBC's main strategy was to produce high quality products primarily by designing to customer specifications and provide excellent customer service mainly by delivering at scheduled dates. This strategy was meant to adequately meet the strong competition in its industry due potential overall capacity in most plants. Competition for large orders was very keen and price cutting was commonly resorted to.
A closer review was done on their current control systems in relation to the strategies that the company has in place. The company mainly employs a strategy of focusing on product quality and probably prompt and reliable delivery as manifested by its reputation on costumer service; hence the control systems are geared towards this...
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