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Essay text:
Because of their situation in the market, Red Lobster is able to stand out from the competition with the product they sell, their excellent customer service and overall value they provide.
Each employee at Red Lobster, whether a server, busser, host or bartender, was focused on the guest. Their attention was focused on the task at hand and there was no sight of anyone being unproductive. When we entered the restaurant, we were given a warm and friendly greeting by a hostess. The wait for a table on a Friday night was only about 20 minutes, and the electronic guest caller made the waiting experience hassle free...
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