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Essay text:
My years of phone communication have taught me some tried and true rules of etiquette that should be used in all business situations.
Your voice and speech habits are crucial elements in an effective telephone conversation. I have always heard that you should smile before answering the phone and that positive attitude will shine through in your voice. Yes, you feel a little silly at first, but the conscious effort of smiling is a good reminder to be pleasant to the person on the other end of the line. The greeting will vary depending on the company, but a friendly yet professional greeting is best...
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