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Essay Details:
Essay text:
As American Express moves towards the future, like most credit card companies, they want to be competitive and responsive to the needs of the consumer.
American Express sends out customer service surveys to the card members that call in to the telephone service center. The surveys are sent out randomly with a coding on the bottom of the survey so that the results and comments are given back to the correct employee. The employees are aware that any card member that they speak to could receive a survey. With this said, each employee goes through extensive training on the telephone behaviors that must be demonstrated while speaking to card members...
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Common topics in this essay:
- A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
- Customer Satisfaction
- Customer Satisfaction
- Customer Satisfaction
- Customer Satisfaction
- Customer Satisfaction
- customer satisfaction
- customer satisfaction
- customer satisfaction
- how to increse customer satisfaction
- Customer Service Training Module
- Information Technology And Quality Customer Service
- Is the cross training of customer service effective? the case at the NYC Dept of Education
- Measuring Customer Service at American Express
- What constitutes good customer service and makes a company in the fast food industry indispensable?
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