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i.e. customer intimacy.
Starbucks started out as a market driving organization because when they started business there was no demand for this new concept of creating an "experience" around the consumption of coffee. Now that Starbucks is established they are now market driven and are catering to the wants and needs of the people they have captured by their business.
When applying the S-Q-I-P approach, service, quality, image, and price all work together to help Starbucks achieve its overall customer-centric goal of establishing Starbucks as the "most recognized and respected brand in the world"; Service - customized service, Quality - high quality specialty coffee products, Image - individual coffee experience, Price- luxury price for a luxury item...
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