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The customer might argue that it’s not their job to look for the information but this argument is too weak. In addition, there is an economic theory about consumer buying behavior. This theory shows that we, the customers, normally spend a moderate of time for information gathering before we purchase the product like Northface.
Secondly, the truth is that the customer in this case tries to exploit on the lifetime warranty. Cheating is a very aggressive word but in this case, I think that there is no other words which are more suitable than this. The reason is that the lifetime warranty for the product like bag does not cover normal wear and tear which the customer try to claim; it only covers defects in workmanship and materials, regardless of the age of the product...
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