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Essay Details:
Essay text:
Marsh's abrupt termination of the services stunned some of his clients, who regarded him as an outstanding detailer. A number of doctors, physicians, and pharmacists strongly expressed to Kramer's executives and local managers their surprise, disbelief, and perplexity over Marsh's dismissal.
Such extremely rare reactions from customers over a detailer's dismissal triggered a review of Kramer's practices in sales force management.
Issues:
Based on the case description, I identified a few issues in Marsh's case:
1. Overlook subordinate's strengths and be overcritical about his weaknesses
2. Offer subordinate too many suggestions too quickly
3...
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