Information Technology And Quality Customer Service
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Title: Information Technology And Quality Customer Service

Essay Details:

Subject: Miscellaneous
Author:
Date: May 24, 2011
Level: University
Grade: A
Length: 2 / 591

Essay text:

The money saved from this can in turn be used to benefit the local cities. Civic improvements can be made instead of paying for people to sit at home. To create this quality service information technology needed to be implemented. This where the BAS or (Business Applications and Support) division enters the picture. The mission of BAS is to provide quality computer software support through a customer service oriented methodology. A while back, before ITSD, there were ASU (Automated Systems Unit) analysts who lead and coordinated automation projects. They would gather up the requests from the different SSG divisions/departments, do a preliminary analysis, write a work order stating the request and/or problem that was to be solved through automation...

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