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the COST.
The spreadsheet is LOCKED, prohibiting a rep from making any changes. It allows him/her to enter the # of phone calls the customer is expected to use daily (weekdays). This "should be" the only cell the rep needs to enter in, although one other cell is left UNLOCKED ... the average minutes/call. There are, in 2002, 21.75 weekdays/month, which is hard-coded in.
KEEP IN MIND, PLZ ... this is a simple tool to help guide the rep to which rate plan to suggest. It is not a full blown detailed report of what the customer will be billed. It should NOT be shown to customers. It takes simple assumptions into consideration (ie: should the customer still have >10% of his plan minutes left over at the end of the month or should the delta between two rate plans exceed $25 or more per month, the program will not recommend the next rate plan up)...
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