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Essay Details:
Essay text:
They are also planning on using new technology to allow new call centers to be opened up in Ireland and India.
Situation Analysis
Issue and Opportunity Identification
Global Communication is a company that is needing to improve its profitability by taking advantage of new technology in customer service. The new use of the telecommunication technology does not limit a call center to be located in the country being serviced. The only thing that is needed is that the personnel of, the call center need to speak the same language as the customers calling. This is technology allows a company to place a customer service call center anywhere on the globe that is the least costly to manage...
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