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Essay text:
ABC pays their sales representatives commission based on the features they add to the account, and the rate plan the customer chooses. Feature flipping at ABC Cell Phone Company is when a worker will go in to an account take off a feature for no apparent reason and re add the same feature back to the account but under their commission code. Making it at the end take the payment from the previous rep and have the commission they got earlier charged back to them and the guilty sales rep gets paid for it. Sales representatives also get put under investigation for commission fraud when there is a great amount of people complaining that there were features add on to their account that they did not request...
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