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Later the idea of quality assurance was derived involving widening the organizational duty for quality. Today TQM is about making quality a fundamental and strategic part of the organizational structure. (Nigel Slack, Stuart Chambers and Robert Johnson, 2006). The key values of TQM are:
? Management Commitment: plan, do, check, act.
? Employee Empowerment: training, suggesting, team work.
? Fact Based Decision Making: decisions made on available data.
? Continuous Improvement: improving standards always.
? Customer Focus: customer at the centre of every operation decision. (Khurram Hashmi, date unknown)
TQM is "Do the right things, right the first time, every time"...
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