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Doctors' technical role is in excellent health; it is their interpersonal role that is in intensive care. If doctors are to meet the needs of their patients they must first listen with an empathic ear and practice responsive communication. Sadly, most doctors have better handwriting than communication skills.
"Effective listening ? empathic listening ? promotes growth in the listener, the one listened to, and the relationship between them" (Nichols, 1995).
Being listened to makes you feel good. The father of listening, Ralph G. Nichols said, "The most basic of all human needs is to understand and to be understood?...
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