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When you do the math that is about 250 per person. When one of our customers has a problem, they call in to our support center in Madison, Wisconsin. The staff at the support center will try to resolve the problem over the phone and if they are not successful, they will create a trouble ticket in our Remedy system and route it to us. These tickets have six different severity levels. Levels one through four, level one being the most severe, are for problems, level five is more of a "how do I do this" level, and level six is for general requests. The technicians will take these tickets as they come into our queue in any order...
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