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I didn't have very many difficult people in my life, and other than reading the books, didn't need to put it into practice; and 2. I had difficulty understanding the underlying structure of the theory on which it was based.
In Dealing With People . . . (DWP) the first thing the authors have you look for is intent of the behaviour. To understand intent, think of two axes: one is a passive-aggressive axis, and the other is a task-people axis. This creates four quadrants (the kinds of difficult people are in brackets): The Get It Done people (Sniper, Tank, and Know-it-all) are in the task-aggressive quadrant; the Get It Right people (Whiner, NO Person, and NOTHING Person) are in the task-passive quadrant; the Get Along (YES Person, MAYBE Person, and NOTHING Person) people in the people-passive quadrant; and the Get Appreciated people (Grenade, Sniper, and Think They Know It All Person) are in the people-aggressive quadrant...
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