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Databases have become an integral part of my company and we use them daily to do our work effectively and accurately. With such databases as the Action Request System (Remedy), Dash Board, and simple Access databases we always have access to updated and accurate information.
Currently I work as a Systems Administrator for a Consolidated Help Desk in United States Air Forces Europe. We currently support close to 4,000 personnel and in order to track these users and their computer related issues we use a database called Action Request System or as we know it, Remedy. We use Remedy every single time a user calls to make sure that we have an accurate record of who they are and what is going on with their system...
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