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Customer Service Training Module

Customer Service Training Module

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Title: Customer Service Training Module

Essay Details:

Subject: Miscellaneous

Author: James T

Date: October 25, 2015

Level: University

Grade: A

Length: 14 / 3911

Essay text:

The course teaches companies how to treat the customer as an important human being, an individual which is the most basic element of customer satisfaction. Companies find that effectively handling customers with problems is critical to their reputations as well as their bottom lines. When customers complain and they are satisfied with the way their complaint is handled, they are more likely to purchase another product or service from the same company. Companies that resolve complaints on the first contact increase customer satisfaction and product loyalty, improve employee satisfaction, and reduce costs...

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