Customer Service Roles

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Pre-written Papers:

Title: Customer Service Roles

Essay Details:

Subject: Miscellaneous

Author: Connie G

Date: November 6, 2011

Level: University

Grade: B

Length: 14 / 4176

Essay text:

For example, Zapf, Vogt, Seifert, Mertini, and Isic (1999) found that the requirement to express positive emotions was associated with feelings of personal accomplishment but also feelings of emotional exhaustion in employees. In addition, Schaubroeck and Jones (2000) found that emotional labor was more likely to be associated with symptoms of ill health among employees who identified less or were less involved with their job. The consequences of emotional labor for employees may be complex, but another reason why different conclusions have been reached is that studies have used different perspectives of emotional labor (e...

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