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Though profitable, Classic Airlines has struggled in recent years due to increase costs and reduced consumer confidence. The airline industry as a whole has decrease in industry share prices, Classic Airlines is no exception, seeing a 10% decrease in the past year. The airline industry has been under a microscope recently. The negative press from Wall Street, consumers and media has resulted in poor employee moral for the Classic Airlines team.
These factors have limited Classic Airlines ability to compete for the valued industry frequent flyers. With rising costs and a competitive marketplace with new and emerging carriers, Classic Airlines is need to developing a Customer Relationship Management (CRM) program to counter any further financial distress...
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Common topics in this essay:
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- Opportunity Cost And The Free Market
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