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Consequently, Citibank has been regarded as a prestigious, consumer-oriented international bank.
Clear Positioning: As mentioned above, clear positioning as a high-end bank for upper class and large business firms, Citibank could successfully create brand image in Asia Pacific.
Core Competencies: Citibank has managed properly these intangible resources with tangible resources such as banking by phone, overdraft protection and a designated customer service officer to manage their accounts. These resources have combined to create capabilities and become core competencies.
Competitive Advantages: As a result, Citibank has competitive advantages in the banking industry...
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