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The establishment of the ITSC is viewed as a strategic service concept in the banks' efforts to centralize, standardize and automate IT support to the bank, thus enabling better services to be provided to the banking customers.
As with any visionary organization, ITSC has sown and nurtured a culture that is crucial to its mission of providing excellent support to its customers. The ingrained belief is that service and quality are synonymous with each other in an organization like ITSC. This is epitomized by the motto Service is an experience, Quality is an expectation, a drive to deliver service(s) bearing the hallmarks of consistency, efficiency, effectiveness and intelligence...
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