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Then we look at the link between employee job satisfaction and customer satisfaction. Also the link between employee job satisfaction, motivation and competitiveness, competitive advantage, even further sustained competitive advantage will be established. In parallel with the final point, we will also look at the link between employee satisfaction, morale and success of organizations. Finally we will look at the correlation between customer satisfaction, competitiveness, (sustained) competitive advantage and success of organizations.
What is Organizational Behaviour?
Organizational Behaviour is about the attitudes and behaviours of individuals or groups in an organization 1...
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