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Essay text:
This is the basis of the Quality Management theory; at the other end of the spectrum lays the traditional management approach; considered to be outdated, this approach does not utilize the full potential of a firm?¦s human capital. The schematic below illustrates the attributes of two approaches:
Traditional Management Quality Management
?P Expectation that individuals possess required knowledge
?P Reactive
?P Goals independent of reality
?P Communications impaired by trepidation
?P Interim returns
?P Management by Objectives
?P Notoriety of individuals achievement in crisis management ?P Investment in professional development and training
?P Penetrative
?P Goals based on firms capabilities
?P Effort to reduce factors that impair communication through trust
?P Long term goals
?P Long term relationships
?P Team efforts, employees are recognized resulting from efforts of contribution and improvement...
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