Guest Cycle

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Title: Guest Cycle

Essay Details:

Subject: History

Author: Brande T

Date: March 11, 2014

Level: University

Grade: C

Length: 8 / 2227

Essay text:

Guest services: Reservation ? Registration ? Occupancy services ? Check-out and history 2. Guest Accounting: Establishment of credits ? posting charges ? Night auditing ? settlement of accounts • Below is a description of the activities undertaken at each stage of the guest cycle: Analysis of Functions 1. Pre-arrival: • At the pre-arrival stage, the hotel must create for every potential guest a reservation Record. Doing this initiates the hotel guest cycle. Moreover, reservation records help personalize guest services and appropriately schedule needed staff and facilities • The reservation department should, then, complete all the pre-registration activities and prepare guest folios (applicable only for automated systems)...

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