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Essay text:
When a cashier does not meet the standards set by the system, they would have to be retrained or given another task. With this “labor-waste elimination” system in place, stores may cut labor expenses but at the price of a critical retail objective, the customer experience.
II. Highlights:
- There are pros and cons to the system. Some customers and employees like it, but most of them don’t.
- Linda Long, a shopper from Meijer, observed that the store’s cashiers’ attitudes have changed since the new system was implemented. She stated, “Everybody is under stress. They are not as friendly...
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